If you have a general query, please contact sales@hostingbug.com.
Are there any restrictions to the content I can put on my server?
Yes - child pornography and other materials that are illegal are not allowed. Please refer to our Terms of Service.
Domain Name Questions:
How long does it take to register a domain name?
All .com, .net, and .org Internet domain names are registered with Internic and takes around 1-2 days.
Do you register Domain Names?
Yes, we will happily register your domain name for your customers, you still have to go to our site. Click here.
What does it cost to register a Domain Name?
$15/year for .com, .net and .org domain names.
What if I already have a registered Domain name?
You have to change the DNS Servers to our DNS so that your site can be activated on our servers. It usually takes 24 - 72 hours for your site to resolve to our servers. We will be happy to do this for .com, .org and .net sites, if you contact us.
Ordering Questions:
How do I place an order?
To order an account at HostingBug.com simply fill in the form on our Order page.
What happens after I order an account?
We will begin setting up your account, once payment is received - often within 24 hours of receiving your order. (Our hosting service works on a subscription service of annual payments so prepayment is necessary.)
How long will it take to set up my account?
We will begin setting up your account immediately on receipt of order, and it will be ready within 48 hours for uploading via your IP address. It does take a few days for your name to resolve to your site. In the meantime you may access your site via your IP address.
What method of payment can I use?
We accept major credit cards via the secure PAYPAL.
Can I upgrade my Hosting Package to a bigger hosting plan?
Yes. Just email sales@hostingbug.com with your order and we will give you a URL for you to make additional payment. You need only to pay for the difference between the two plans. No upgrade fees involved.
Technical Questions:
Can I use CGI scripts?
Yes, you will have your own CGI-BIN where you can install your own scripts.
Can I use JAVA and Active X?
Yes, you can use compiled JAVA applets and ActiveX components.
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